The Company Line 5 (hereinafter the « & nbsp; Company & nbsp; ») SARL in sole shareholder capital of 10 & nbsp; € 000, whose registered office is at 3, Place Louis Renault, 92500 Rueil-Malmaison, registered with the RCS Nanterre under number 807 & nbsp; 653 & nbsp; 852. These General Terms and Conditions (hereinafter « & nbsp; Terms ») aim to define the contractual relations and terms of sale between the Company and any non-commercial physical, aged at least 18 and under 80 years (hereinafter « & nbsp; Customer & nbsp; ») wishing to make a purchase products marked as sold and shipped by Line 5 (hereinafter « & nbsp; Product & nbsp; »), performed by the order as part of a home sale or any place not normally intended for sale as referred by L121-21 and following of the Consumer Code (hereinafter « & nbsp; Home Sales & nbsp; ») or on the Website www. line5paris.com (the Website). It is specified that the Products are intended for the personal use of the Customer, without any direct connection with the professional activity of the latter. By checking the box « & nbsp; I have read and agree to & nbsp; » the order form, the Customer agrees to be bound by these terms. The Terms and Conditions apply from the signing of the order and to after-sales service.


To set the order, the Customer has, at its option & nbsp ;: Carte Bleu, Visa, Mastercard 3D secure mode. The Customer warrants to the Company that it has the required permission to use the payment method chosen by him during the validation of the order. The Company reserves the right to suspend any order and any delivery in case of refusal to authorize payment by credit card from certified financial institution or in case of nonpayment. The Company specifically reserves the right to refuse to make a delivery or to honor an order from a customer who has not fully paid or a previous order or with whom a payment dispute is under administration . The Company will not provide the Products or offer services as the bank has not authorized payment by credit card Products ordered. The Company reserves the right to verify the identity of the credit card holder by requesting appropriate documentation. The order will be confirmed after receipt and verification by us of parts delivered.


Deliveries are made in France and French Overseas Departments at the address indicated on the order form. Deliveries are made by  » & nbsp; & nbsp Colissimo ;  » within 10 days. The delivery to the French overseas departments is estimated case by case . The delivery period is taken into account from the package was handed to Intl .


In case of dispute , you must go mainly to the company’s customer service contactline5paris.com , Monday to Friday, except public holiday or non-working , or by mail at the following address & nbsp ;: 3 place Louis Renault 92500 Rueil -Bad house.

In absence of a solution within 21 days of your request, you can enter the Joint Mediation Committee of the Direct Selling 100 , avenue du Président Kennedy 75016 Paris , tel & nbsp ;: 0142153000 , email & nbsp ;: info@fvd.fr who seek free an amicable settlement .

Customer acknowledges that Direct Selling Mediation Board has exclusive jurisdiction to deal with as part of a mediation process , disputes arising out of this document and the contract relating to it which could be signed later. Neither the client nor the company can not use another mediation system .

Code of ethics

Line 5 is the company adherent of the Federation of Direct Selling . As such , the company is committed to applying the Code of Ethics and Conduct of the Direct Selling Code, developed by the FVD . The customer can read these codes on the website of the FVD ( www.fvd.fr ) .

Language and applicable law and competent court

The language governing this document , the contract relating to it which could be signed later , and all communications in connection with them is French. These pre- operations , potential contractual and their possible consequences are subject to French law. According to consumer law , the court having jurisdiction of such operations is designated by the rules and options set by the Code of Civil Procedure.

Processing of personal data (No. Declaration CNIL 1810264v0 & nbsp ;: )

The computerized processing of the collected personal data intended order management . These data will not be transferred to a non-member state of the European Union . Under the Data Protection Act, you have a right to access , rectify and , subject to the legal provisions applicable to the material , delete data about yourself , the controller is contact customer service @ line5paris .com .

Telephone prospecting

Pursuant to Article L.121-34 of the Consumer Code, we remind you that if , outside of your relationship with our company, in general you do not want to do commercial prospecting purpose through phone , you can subscribe for free on an opposition list to the telephone canvassing.


Si vous souhaitez mettre en œuvre la garantie légale de non-conformité, vous devez vous adresser à la société.

Lorsqu’il agit en garantie légale de conformité, le consommateur : – bénéficie d’un délai de deux ans pour agir ; -peut choisir, dans les conditions prévues par l’article L.211-9 du Code de la consommation, entre la réparation ou le remplacement du bien ; – est dispensé de rapporter la preuve de l’existence du défaut au moment de l’achat si celui-ci apparait dans le délai fixé par l’article L.211-7 du Code de la Consommation.

Le consommateur peut décider de mettre en œuvre la garantie contre les défauts de la chose vendue au sens de l’article 1641 du Code civil et dans cette hypothèse, il peut choisir entre l’action rédhibitoire et l’action estimatoire prévues par l’article 1644 du Code civil.

Cosmetic pads and Luciflora also benefit from a contractual guarantee in excess of the legal guarantee . This warranty is limited to one (1 ) year from the date of delivery . All operating defect from a defect in design, materials and workmanship gives the right to exchange and / or repair of the product , after examining the product found defective by the Company. This guarantee only applies to the direct benefit of the Client.

The warranty does not cover defects that come from the non -compliance with the maintenance or usage requirements given by the Company or in the product ‘s operating instructions . Likewise , the warranty does not cover defects that would result from negligence, a foreign issue in such a bad product or antiquated electrical system installation, lack of maintenance , inadequate supervision , fluctuations electrical current , overvoltage , accident , lightning, fire, water damage, penetrations of sand or liquid , improper storage , a battery leak , abnormal use, wet or outdoor environment use if indications, the data sheet or the operating manual does not expressly authorize.

Likewise, the warranty does not apply in case of failure caused by normal wear resulting physical characteristics inherent in the product , for which the performance is in principle a function of time and intensity of use, or use of the product complies with the usage recommendations.

The guarantee does not apply in case of shocks in case of use of parts or accessories not manufactured by the Company , in case of alteration or withdrawal from the lot number stamped factory where assembly , disassembly , intervention or modification carried out by a third party not approved by the Company.

To obtain warranty service , the Customer will first notify the Company at contact@line5paris.com or by mail to the address return product Service & nbsp ;: Hiccup ‘s Business Park , 101 allée des Vergers 76360 Barentin , defects attributed to the product as soon as the manifestation of these, and at the latest within a month , providing detailed description of or charged defects and evidence of these, the product lot number and conditions of employment of it .

After written consent of the Company, the Customer will ship in two weeks, at the back full Product Support Product in its original packaging , and not to carry out himself or to perform repair by third parties. An unauthorized return may be refused by the Company. Return costs are borne by the Client .

In case of default by the Company recognized under this warranty, the Company will , at its option , replacement of defective or recognized products or exchange equipment or parts found defective , and by the Products performance at least equivalent and may have differences in design and / or presentation. Any further liability or compensation is excluded. When replacing products under this warranty, the replacement products are themselves guaranteed but only for the remaining period of the original warranty .

In no event shall Company be liable for any direct, indirect , special, incidental , or consequential damages ( including lost profits ) arising because of product or its use . All accessories , including battery is not included in the warranty, must be returned within 15 days from the date of purchase for replacement in case of fault condition . The original invoice and warranty as well as a precise description of the fault are needed for each case of repair.

Consumer Code :

Article L.211-4

The seller must deliver goods in conformity with the contract and liable for defects of conformity existing upon delivery . It also answers the lack of conformity resulting from the packaging , instructions for assembly or installation when it was put to him by the contract or was carried out under his responsibility.

Article L.211-5

To conform to the contract, the product must :

1 ° be fit for the purpose usually of a similar property and , where applicable :

-correspondre to the description given by the trader and possess the qualities that he has presented to the buyer as a sample or model ;

-Present the qualities that a buyer can reasonably expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling ;

2. Or have the features defined by mutual agreement by the parties or be suitable for any particular purpose for which the buyer made known to the seller and the latter accepted .

Article L.211-12

The action resulting from lack of conformity lapses two years after delivery of the goods .

Article L.211-16

When the buyer asked the seller, during the course of the commercial guarantee which was granted to it during the acquisition or repair of personal property , shed covered by the state guarantee , any period of immobilization at least seven days just add to the duration of the warranty still to run . This period runs from the buyer’s request to intervene or the provision for repair of the property involved , if that provision is after the intervention request .

Code civil :

Article 1641

The seller must guarantee in respect of hidden defects of the thing sold which render it unfit for the use for which it was intended, or that decrease this use that the buyer would not have acquired it, or not have paid a lower price if he had known.

Article 1648

The action resulting from latent defects must be brought by the purchaser within two years after discovery of the defect.


The liability of the Company can not be held if the breach of contract would be due to unpredictable and insurmountable a third contract is a case of force majeure as defined by French jurisprudence. Except as described in paragraph above, there are no warranties, conditions or other terms binding the Company regarding the supply of Products. Any warranty, condition or other term arising out of or relating to the supply of products which might otherwise be implied or incorporated by statute, common law is expressly excluded by this article in full extent permitted by law. He will not be responsible, in particular, the Company to ensure that the products are suitable for use by the Client and the Company could not reasonably consider. No clause of the GTC shall not exclude or limit the liability of the Company for death or personal injury caused by its negligence or fraud or breach of implied obligations of applicable laws relating to property or any liability which can be excluded by the law.

Subject to the paragraph above , the Company may not be held liable under these Terms and any loss of income, loss of profits, loss of contacts, data loss or any loss or indirect or consequential damages of any kind be it due to the purchase of a product. This does not affect statutory rights as a customer , or the right to return the Products in accordance with the statutory provisions.

Right of withdrawal & nbsp ;: time , exercise, effects

If you sign the contract, you have the right to retract , without giving any reason , within fourteen days by returning the Products in their original packaging , undamaged , with all their accessories, the instructions for use and invoice / purchase original delivery and good  » Back & nbsp ; ». Returned products must not have been unpacked and used in any way . Incomplete goods , damaged , damaged or soiled by the Customer will not be repeated . The Customer must return the Products at its own expense and risk , to the following address : Hiccup ‘s Business Park , 101 avenue des Vergers 76360 Barentin .

The withdrawal period ends fourteen days after the day on your own, or the third party designated by you to do so, takes physical possession of the property .

To exercise the right of withdrawal , you must notify us & nbsp ;: & ndash; your name, geographical address and , where available , your telephone number , fax number and email address , & ndash; and your decision to withdraw from the contract by means of an unequivocal statement (eg letter sent by mail) .You can use the model withdrawal form , but it is not mandatory.

In order for the withdrawal period is complied with , it would suffice that you transmit your communication concerning the exercise of the right of withdrawal before the expiry of that period. In all cases , the burden of proof of this exercise is based on the client.

In case of withdrawal from your share of any contract, we will refund all payments received from you, including the costs of delivery without undue delay and in any event, not later than fourteen days from the day when we would informed of your withdrawal decision of any contract.

We would proceed to a refund using the same payment method that you would use for the initial transaction . With your express consent , another means may be used . In any event , such reimbursement would not cause cost to you.

It is recalled that the customer’s responsibility , in case of withdrawal after use or property, committed with regard to depreciation or property resulting from the handling other than those necessary to establish the nature, characteristics and good operation of such property . According to the European Commission, these manipulations are those that a consumer can perform in a store, for properties that are offered for sale .

In case of withdrawal by the customer, it must return or return the property to return Product Service & nbsp ;: Hiccup ‘s Business Park , 101 Alley 76360 Barentin Vergers without undue delay and in any event, not later fourteen days after the customer has communicated to the address indicated on the withdrawal form its withdrawal decision of the eventual contract . This deadline is met if the customer returns the goods to the order before the end of the fourteen day period . In case of withdrawal by the customer, it will have to bear the direct cost of return of the property. The company may withhold the reimbursement until receipt of the command object property, or until the customer has supplied evidence of the shipping or property , whichever is the earliest of these facts.